Contact Us
Thank you for visiting Hextrova—your one-stop shop for the finest selection of bags. We value every customer and are always here to help with any inquiries, feedback, or concerns you may have. Your satisfaction is our top priority, and we are committed to providing a seamless and enjoyable shopping experience.
How to Reach Us
There are several ways you can contact us:
Phone:
If you prefer speaking directly to one of our friendly team members, give us a call at (657) 899-5082. We are available to assist you during our business hours, and we’ll be happy to answer any questions you may have about our products, shipping, returns, or anything else.
Email:
For general inquiries, support, or assistance with your orders, feel free to reach us by email at support@hextrova.shop. Our dedicated customer service team strives to respond to all emails within 24-48 hours, ensuring you get the help you need in a timely manner.
Live Chat:
We also offer a live chat option on our website. Simply click the chat bubble in the bottom right corner of your screen, and one of our team members will be happy to assist you instantly. This is perfect if you have quick questions or need help while shopping!
Social Media:
Stay connected with us and get the latest updates on new arrivals, promotions, and special offers by following us on our social media pages. You can message us on Facebook, Instagram, or Twitter, and we’ll get back to you as soon as possible.
Business Hours:
Our team is available during the following hours:
- Monday to Friday: 9:00 AM – 6:00 PM (PST)
- Saturday and Sunday: Closed
Customer Support:
We want you to have the best experience shopping with us. If you have any questions about a specific product, need guidance on an order, or need help with a return or exchange, please don’t hesitate to get in touch. Our customer support team is always ready to help you make your shopping experience smooth and easy.
Returns & Exchanges:
If for any reason you’re not fully satisfied with your purchase, we’re here to help with returns or exchanges. Please refer to our Returns & Exchanges page for more information on how to process a return or exchange, and feel free to reach out if you need further assistance.
Address:
For any postal inquiries, please reach out to our customer service team at the contact details above for assistance.
We look forward to hearing from you and ensuring you have an excellent experience with Hextrova!