FAQ

Frequently Asked Questions (FAQ)

Welcome to our FAQ section! Here, we’ve compiled answers to some of the most common questions we receive. If you can’t find the information you’re looking for, feel free to reach out to us directly.

1. What types of bags do you sell?

At Hextrova, we offer a diverse selection of bags to suit all your needs. Our collection includes:

  • Handbags – Perfect for adding a touch of elegance to any outfit.
  • Totes – Spacious and versatile for work, travel, or everyday use.
  • Backpacks – Practical, stylish, and perfect for on-the-go lifestyles.
  • Crossbody Bags – Convenient and trendy, great for hands-free convenience.
  • Clutches – Elegant pieces ideal for formal occasions and nights out.

2. What materials are your bags made from?

We believe in using only the finest materials to create durable and stylish bags. Our collection features a variety of premium materials, including high-quality leather, durable canvas, and eco-friendly synthetic fabrics. Each bag is carefully crafted to ensure longevity and comfort, while maintaining a fashionable edge.

3. How do I choose the right bag for me?

Choosing the right bag depends on your personal style and needs. Here are some tips:

  • If you need something functional for everyday use, totes and backpacks offer ample space and versatility.
  • If you’re looking for something elegant for evening wear, our handbags and clutches are the perfect choice.
  • If you’re always on the move, a crossbody bag offers hands-free convenience while still looking chic.

Feel free to browse through our collections to find the one that best suits your lifestyle!

4. How can I place an order?

Placing an order is easy! Simply follow these steps:

  1. Browse our product selection and choose the bags you like.
  2. Click on the product to view more details and select your preferred size (if applicable) and color.
  3. Add the items to your cart and proceed to checkout.
  4. Fill in your shipping and payment information, and place your order.

Once your order is confirmed, you’ll receive an email with your order details and tracking information.

5. Do you offer free shipping?

We offer free standard shipping on all orders within the United States. For international orders, shipping fees may vary depending on the destination. You’ll be able to view the shipping costs before finalizing your purchase.

6. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your package’s progress on the carrier’s website. If you need assistance with tracking, feel free to contact us.

7. Can I return or exchange my order?

Yes! We want you to be completely satisfied with your purchase. If you’re not happy with your item, we accept returns and exchanges within 30 days of receiving your order. Items must be in new, unused condition with original tags attached.

To start a return or exchange, simply contact our customer service team at (657) 899-5082 or email us at support@hextrova.shop, and we’ll guide you through the process.

8. How do I care for my bags?

Taking good care of your bag will help ensure it stays in great condition for years to come. Here are a few general care tips:

  • Leather Bags: Clean with a soft cloth and leather cleaner. Store in a dust bag when not in use, and avoid exposure to direct sunlight.
  • Canvas Bags: Gently wipe with a damp cloth. For tough stains, use mild soap and water, but avoid submerging the bag in water.
  • Synthetic Bags: Wipe clean with a damp cloth. Avoid using harsh chemicals that could damage the material.

Please check the care instructions included with your bag for any additional tips specific to that material.

9. Can I change or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us as soon as possible at (657) 899-5082 or support@hextrova.shop. We will do our best to accommodate your request before the order is shipped, but please note that we may not be able to make changes once the item is in transit.

10. Do you offer gift cards?

Currently, we do not offer gift cards, but we’re always looking for ways to enhance our offerings. Stay tuned for updates on future products and services!

11. How can I contact customer service?

We’re here to help! You can reach our customer service team in the following ways:

We’re happy to assist you with any questions or concerns you may have regarding our products, orders, or services.

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